Help centre

Frequently asked.

Common questions about wallpapers, payments and delivery.

What exactly is included in one wallpaper?+

One wallpaper is not a single cropped picture. It includes ready-to-use files for phone, tablet, computer, laptop and watch, prepared so the composition fits the device instead of forcing you to crop it manually. Product pages show the available formats before purchase.

How do I receive files after payment?+

After payment is confirmed by the provider, the order is unlocked automatically. You can open the files in your private ÉVIA library, and if Telegram delivery is connected, the bot sends or restores the same purchase there. Guest purchases can still be delivered through Telegram when the order is linked to your Telegram account.

Which payment methods are supported?+

Telegram Stars is the main method for fast bot delivery. Crypto Pay is available for supported crypto assets when enabled. The checkout total is confirmed on the server before payment, so the site does not rely on editable client-side prices.

Are taxes or payment fees added?+

ÉVIA does not add hidden service fees on top of the checkout price. If Telegram, Crypto Pay or another provider displays a network/provider fee, it is shown by that payment provider before confirmation.

What quality should I expect?+

The catalogue is built around premium high-resolution wallpaper files with clean edges, strong detail and device-ready framing. Preview images on the website are protected and compressed for browsing; the purchased files are the full delivery assets.

Can I buy without registration?+

Yes. The purchase flow supports a fast path without forcing a full account first. For this mode, Telegram is used as the delivery and recovery point, so the bot can send the paid files and keep a record of the order.

Can I use the wallpapers commercially?+

The standard licence is personal: your own phones, tablets, computers, laptops and watches. Reselling, sharing files, publishing source files, using them in client work or training models is not allowed without written permission.

What if I lose access to my files?+

Use the same account or the same Telegram bot identity that received the order. If something does not restore automatically, support can verify the payment and reconnect the library manually.

Are refunds available?+

Refunds are handled for duplicate charges, undeliverable files or a confirmed technical defect that support cannot resolve. Because files are digital and become accessible immediately, change-of-mind refunds after delivery are normally unavailable.

Are free wallpapers the same quality?+

Free drops follow the same visual standard, but the licence, available formats and availability period may differ from paid products. Paid products remain attached to your order for repeat access.